Cancellation & Returns
Right of Withdrawal and Returns
Right of Withdrawal
Details about the withdrawal as well as the sample withdrawal form can be found in our Terms and Conditions.
Return Address
IMPORTANT: Returns must be sent exclusively to the following address:
Fulfillment Center
Adlerstraße 32
45307 Essen
Germany
Email: support@born2pray.com
⚠️ Please DO NOT send returns to our business address in Ehningen. Shipments sent there cannot be processed and will be at your expense.
How does the return or exchange work, or what should I do in case of a warranty claim?
If you are not satisfied with a product purchased from us or if an item does not fit, you can of course return it within 14 days to the above-mentioned Fulfillment Center. If you want to exchange an item, you can send it back and simply order a new one.
We are also happy to assist with warranty or guarantee cases. Please send us an email with pictures of the damage to: support@born2pray.com
Please note that we can only accept unused items in their original packaging. Make sure not to remove any labels or soil the items. The goods must show no signs of use.
Please do not send the product back to us postage due or uninsured! The customer bears the return shipping costs.
You can retrieve a return label on our website, which already includes the Fulfillment Center address. You must cover the cost of the return shipment yourself.
We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it safely to prove your return in case of loss.
A return instruction is included with your order. Here you will find all information about the process. If your product has defects or errors, we appreciate a note describing them as precisely as possible.
After your return arrives at the Fulfillment Center, your return will be processed accordingly. Please note that this process can take up to two weeks.
Refunds
Refunds will be credited back to the original payment method:
- For PayPal orders, the amount will be credited to your PayPal account
- For credit card payments, the payment will be credited back to your credit card
- For Klarna, the payment will be canceled accordingly
The refund process can take up to 10 days and is beyond our control. If you have any problems, please contact us directly.
Special Notes on Returns
Please note that personalized items and mystery boxes are excluded from exchange.
Information on Warranty and Guarantees
The warranty period is 24 months on the purchased products and begins with the delivery of the goods. Excluded from the warranty are damages resulting from natural wear and tear or improper use.
Beyond the statutory warranty provisions, no guarantees are assumed regarding the delivered goods or services, unless a guarantee is expressly granted in writing.
Special Notes
Your right of withdrawal according to our Terms and Conditions expires prematurely if the contract is fully fulfilled by both parties at your explicit request before you have exercised your right of withdrawal.
Contact for Questions
Born2Pray
Enes Emirzeoglu
Schwarzwaldstraße 18
71139 Ehningen
Germany
Email: support@born2pray.com
Returns only to:
Fulfillment Center
Adlerstraße 32
45307 Essen
Germany